Online Live Chat’s chat software provides many features that can help your business bridge the gap between you and your customers. Connect with your customers today with Online Live Chat’s help desk software. The quality of service that customers receive can be the determining factor of whether or not a company succeeds. Your business will stand out from the crowd by providing quality, quick customer service with the incredible features of our chat software.Learn more about the features that set us apart from the others.
Receive your customers’ help desk inquiries directly to your mobile device, allowing you to connect with your customers through live chat support, no matter where you are. Our help desk software provides mobile and desktop integration making it easy to answer help desk questions from either device.
Going on vacation? Don’t want to be on call? Adjust your chat support hours to suit your needs with our help desk software. The edited hours will be visible to your customers as they are changed; ensuring that they know when live chat support is available.
Our help desk software is so simple and easy to use – no technical skills or knowledge are required. Using our chat support is as easy as sending a text message! Our live chat support sends a text message to your phone, to which you simply have to send a response.
By providing customer service with live chat support, you will see an instant increase in website conversion and revenue.Quality customer service through online live chat can go a long way in the success of a business.
Easily transfer a help desk question to the appropriate department or staff member with our chat software transfer feature. You can be sure that all of your help desk questions reach the right person and your customers receive the information they need.
Don’t let language be a barrier between your business and your customers. Open up the door to customer diversity with our multi-language chat support feature.Expand your customer base across the diverse populations found in your own country and all across the world. Your business has the potential to go global with our multi-language feature.
Let your customers know you’re there, even during chat support offline hours, with our help desk canned responses. Your customers will feel good knowing that you’re there to help.
Easily track visitation to your website and see details about your visitors with our help desk software. Knowing your customer base can help you to improve and grow your business.
Your chat support customer service agents will receive ratings from customers, making it easy to ensure each representative is providing quality customer service through your website chat.
Our monitoring features include providing you with statistics, chat histories, and summaries of how the chat software is used. This allows you to ensure that your website chat customer service is always of the highest quality.
With our help desk software, you can set up an automated or personal greeting to be sent to your customers, guaranteeing that they feel personally connected with you with every question they ask.
Our help desk software offers 256-SSL encryption, ensuring that all online information is safeguarded. Additionally, we have an option for blocking IP addresses as an added security measure.
Easily alter your help desk website chat to fit the style and brand of your business. Our chat software is customizable to your needs. Change the font, color, and the look of your website chat window.
Utilize our offline e-mail help desk ticket management system to manage inquiries received outside of your live chat support hours. This chat support feature will help you guarantee that not a single inquiry submitted through your website chat gets lost or unanswered.