It’s been a while since we released anything new… so here it is!
We’ll slowly be rolling out multi-agent capabilities in the near future, but for now its easy to transfer a conversation from one agent to another.
First, you’ll need to set up “Transfer IDs” on the Agents page in the dashboard. These are easy-to-remember, unique identifiers for you to use when transferring a conversation on the fly.
We recommend making them simple and memorable, like joe, billing, or 234.
Once your Transfer IDs are set, you’re ready to go!
To transfer a conversation, simply respond with one of the following:
Of course, these will correspond with the Transfer IDs you’ve already set up.